Return Policy
Return Policy for Epic Retail Shop
At Epic Retail Shop, we are committed to providing you with high-quality home and kitchen accessories that enhance your lifestyle. If you are not completely satisfied with your purchase, we want to make it right.
Return Period
You have 30 days from the date of purchase to return an item for a refund or exchange.
Eligibility for Returns
To ensure a smooth return process, please ensure that:
- The item is unused and in its original condition.
- It is packaged with all original tags and packaging materials.
- A receipt or proof of purchase is included.
Non-Returnable Items
For health and safety reasons, the following items cannot be returned:
- Opened or used kitchenware and utensils
- Personalized or custom-made items
- Gift cards
How to Initiate a Return
- Contact Us: Reach out to our customer service team or call at +1 (123) 456-7890 to request a return authorization.
- Prepare Your Return: Once authorized, securely package the item and include a copy of your receipt.
- Ship It Back: Send the package to the address provided by our customer service team.
Refund Process
Upon receiving your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed back to your original payment method within a few business days.
Exchanges
If you wish to exchange an item for a different size or color, please follow the return process above and place a new order.
Customer Support
If you have any questions or need assistance with your return, our dedicated customer service team is here to help.
Thank you for choosing Epic Retail Shop! We appreciate your business and look forward to serving you again.